The Customer Service Quarterly is dedicated to the Customer Service Executive.

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New Research Report

The Customer Service Quarterly, an online journal and database research tool, provides meaningful information, focused insights, and thoughtful analysis about key issues and emerging trends in customer service management. It is designed to fill the void of readily available and useful information in one of the most important and competitive areas in the business world today. The Customer Service Quarterly is dedicated to the Customer Service Executive.

Search Our Best Practice Database

CSQ's web site provides information, in a database format, about customer service operations in various companies and industries. Search our database to learn how companies are handling management issues such as workforce management, motivation, new technology... Our site also contains customer service profiles, best practices, vendor information, and recently announced customer service initiatives and events.

Download All Back Issues & Other Research

In addition to the database research tools, CSQ's web site, www.e-csq.com, provides access to a complete library of CSQ issues, dating back to 1993, as well as other white papers and research conducted by the Ascent Group.