Customer Service Quarterly -- More Information

CSQ Articles are written with the broad management perspective needed to understand how business strategies work in other Customer Service organizations. CSQ features in-depth interviews and original industry research to provide a perspective unlike any other publication. Each issue is also available for download on this site. This web site also provides information, in a database format, about customer service operations in various companies and industries. Search our database to learn how different companies are handling different management issues such as turnover, motivation, new technology... Our site also contains customer service profiles, best practices, vendor iinformation, and recently announced initiatives and events related to customer service within the utilities and telecommunicatios industries. Click here to download a sample customer service profile ---> SAMPLE PROFILE Click here to download a sample best practice listing ---> BEST PRACTICE EXAMPLE Click here to download a few sample customer service initiatives ---> SAMPLE INITIATIVES Click here to download a few sample vendor listings ---> VENDOR EXAMPLE Click here to download a sample issue of the Customer Service Quarterly Journal---> SAMPLE ISSUE The web site provides access to the complete library of CSQ issues, dating back to 1993, along with a database of customer service best practices, company profiles, vendor directories, customer care news, and recent announcements and initiatives. CSQ is a quarterly journal designed to provide customer service managers from electric, gas, water, and telecommunications industries with actionable ideas and proven enhancement techniques. Gain access to the complete library of CSQ best practices and service innovations by subscribing to www.e-csq.com. Subscribers to the web site receive quarterly issues of the journal and gain access to the web site to: Search customer service best practices database. Review customer service profiles and statistics. Research vendors and customer service technologies, services, and products. Review and download current and past issues of CSQ. Review and download other customer care articles and research. Keep up with customer service news, announcements, and initiatives. The "Back Issue Library'' can also be purchased separately on CD-Rom. The "Back Issue Library'' features the entire CSQ journal collection, published since 1993. You'll receive 24 complete CSQ issues in pdf format on a CD-Rom. Order the Back Issue Library now!
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